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Customer Faqs
We know you may have questions before making your purchase, so we’ve put together answers to some of the most common questions we receive. If you don’t see your question here, feel free to reach out to us directly!
Faqs
High-quality Captain shields, custom shields and worldwide shipping. Satisfaction guaranteed!
What is the shipping time for a Captain America shield order?
We aim to ship all orders within 7-10 business days. Once dispatched, you will receive a tracking number to monitor your shipment. For custom shields, please allow additional time for production.
How do I take care of my Captain America shield?
To keep your shield in pristine condition, simply wipe it down with a soft cloth to remove dust. For deeper cleaning, use a gentle metal polish on the aluminum surface. Avoid using harsh chemicals to prevent damage.
Are the straps on the shields adjustable?
Yes, all our shields come with adjustable, leather-made straps to ensure a comfortable fit for cosplay or display.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal. Your payment information is securely processed for a safe shopping experience.
Do you ship internationally?
Yes, we ship worldwide! Shipping is free within the US, UK, and Canada, and we offer free shipping on orders over $500 globally.
Can I return or exchange my shield if I’m not satisfied?
We want you to love your purchase! If, for any reason, you are not satisfied, we accept returns within 15 days of receiving your order, provided the shield is in its original condition. Please check our Returns & Exchanges policy for full details.
What should I do if my shield arrives damaged?
In the rare event your shield arrives damaged, please contact us immediately at Info@captainshields.com with photos of the damage. We will work with you to resolve the issue promptly.
Do you offer bulk orders for events or corporate gifts?
Yes, we can accommodate bulk orders for special events, corporate gifts, or fan gatherings. Contact us for more details and special pricing.
Can I request a shield design not currently offered on your website?
We love working on custom projects! If you have a unique shield design in mind, reach out to us, and we’ll see how we can bring your vision to life.
