Return & Refund Policy

At Captain Shields, we strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

Return Policy

We accept returns within 15 days of the delivery date. If, for any reason, you are not satisfied with your Captain America shield replica, you can return it to us within this period. Please follow the steps below for a smooth return process:

Return Window: You have up to 15 days from the date of delivery to initiate a return.

Condition: The item must be in its original condition, unused, and in the original packaging.

Return Shipping: Return shipping is the customer’s responsibility. Please send the item back to the following address:

Return Address:

Captain Shields

8116 Tedburn Park

Spring Hill, FL 34606

USA

Refund Policy

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued using the original payment method used at the time of purchase. Please note:

Full Refund: We offer a full refund on your purchase price for eligible returns.

Processing Time: Refunds will be processed within 7-10 business days from the date we receive the returned item.

Shipping Charges: Shipping charges for the original order are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

Replacement Policy

If you receive a damaged or defective Captain America shield replica, we will offer a replacement at no additional cost. Please contact our customer service team with the following information:

A photo of the damage or defect.

Order number and proof of purchase.

A brief description of the issue.

Once we verify the issue, we will ship out a replacement item at no extra charge.

How to Initiate a Return, Refund, or Replacement

To start a return, refund, or replacement request, please contact us via email or phone with the following details:

Your order number.

Reason for the return or issue with the item.

Proof of purchase (order confirmation email or receipt).

If requesting a replacement, please include any relevant photos or descriptions of the damage.

Customer Support Contact:

Email: Info@captainshields.com